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Send back or swap
Wrong size
Ordered filters that don't fit? Start a return from your order history in the store you used, and order the right pack.
Something wrong
A torn bag, a pump that won't charge, a crushed box: message the seller from the order page and SORON's support team will sort it out.
Unopened packs
Keep filters sealed until you're sure of the fit — sealed packs are the easiest to send back.